Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item(s) has not been shipped. If the item(s)has already been shipped, upon receipt immediately contact our Customer Service Center for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
(EXCEPT FOR EXOTIC SKINS) If, within 15 days, you are not satisfied with your purchase and the item has not been used/worn, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

FOR EXOTIC SKINS, due to the fact they are made to order, there will be a 25% restocking fee Back to Top

What happens if the item I ordered is not available?
If the item you ordered is not available we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via USPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. Also, for foreign addresses we request a Cashiers Check or Postal Money Order for purchases, due to the difficulty of obtaining credit card approval. Back to Top

Can I ship my order to a different address?
No! To prevent against individuals fraudulently using credit cards, we will only ship the merchandise to the address of the individual named on the credit card. Unless the order is purchased COD or a money order or cashiers check is sent in payment for the merchandise you order, we will not ship to another address. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.